Read our commonly asked questions
SwiftWay Delivery is the core courier service offered by SwiftWay Logistics, designed to provide fast, reliable, and secure delivery for parcels, documents, and merchandise. Whether you're shipping locally or internationally, SwiftWay ensures efficient door-to-door service with real-time tracking, professional handling, and responsive customer support.
You can reach SwiftWay Logistics through any of the following channels:
📧 Email: support@swiftwaylogistsics.com
📞 Phone: +44 20 7946 0123
🌐 Website: www.swiftwaylogistsics.com
🕐 Customer Support Hours: Monday–Saturday, 8:00 AM – 6:00 PM
For quick updates or order inquiries, you can also use the contact form on our Contact Us page.
Merchants can easily track their parcels using the tracking number provided after shipment. Simply visit the SwiftWay Logistics Tracking Page, enter the tracking number, and view real-time updates on the parcel’s location, delivery status, and estimated arrival time.
Tracking links can also be shared directly with customers for transparency and peace of mind.
Sending a package with SwiftWay Logistics is simple and convenient. Just follow these steps:
Book Online: Visit swiftwaylogistsics.com and use the booking form to schedule a pickup or drop-off.
Prepare Your Package: Make sure your item is securely packaged. You can also request professional packaging at pickup.
Pickup or Drop-Off: Choose between home pickup or drop-off at a SwiftWay drop station.
Make Payment: Pay securely online or via mobile money, bank transfer, or card.
Get Tracking Code: Receive your unique tracking number to monitor the parcel in real-time.
For assistance or bulk requests, contact us directly at support@swiftwaylogistsics.com or call +44 20 7946 0123.
Yes, SwiftWay Logistics offers a “Hold for Delivery” option upon request. If you prefer your parcel to be held at our facility for more than 3 days before home delivery, simply notify our customer support at the time of booking or immediately after shipment.
We can hold parcels for up to 7 days at no extra cost, and longer durations may be arranged upon request with applicable storage fees.
📩 Contact: support@swiftwaylogistsics.com
📞 Phone: +44 20 7946 0123
Can you do product exchange from customers?
Yes, SwiftWay Logistics offers product exchange support as part of our reverse logistics service. If your business allows customers to return or exchange items, we can:
Pick up the original item from the customer
Deliver it back to your designated return center or warehouse
Simultaneously deliver the replacement item (if applicable)
This service is ideal for e-commerce businesses managing returns and size or item swaps.
For setup or recurring exchange logistics, please contact our support team at support@swiftwaylogistsics.com or call +44 20 7946 0123.
Yes, SwiftWay Logistics can deliver to addresses located within Cantonment zones and other restricted or high-security areas, provided prior clearance is arranged.
To ensure a smooth delivery process:
The recipient may need to provide valid identification and access clearance for our delivery personnel.
Additional delivery time may be required due to security protocols.
For deliveries to military bases, embassies, estates, or similar zones, please notify our team at the time of booking so we can coordinate accordingly.
📩 Contact: support@swiftwaylogistsics.com
📞 Phone: +44 20 7946 0123